Privacy Policy

LoveActually.AI respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use LoveActually.AI, and all related services.

By downloading, accessing, or using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

• Account information: email address, phone number, username, password, date of birth, gender, sexual orientation, and relationship preferences.
• Profile information: photos, videos, voice messages, bio/description, interests, education, occupation, height, lifestyle choices (e.g., smoking, drinking, exercise), and any other content you choose to upload.
• Communication data: messages, voice notes, video calls, and interactions with other users.
• Payment information (if you purchase premium features): billing details processed through third-party payment providers (we do not store full credit card numbers).
• Support requests and feedback you submit.

B. Information Collected Automatically

• Device information: device type, operating system, unique device identifiers, IP address, browser type.
• Usage data: features you use, time and duration of activities, swipe actions, match history, search preferences.
• Location data: precise or approximate location (if you enable location services).
• Cookies and similar technologies (on the website): analytics cookies, advertising identifiers.

C. Information from Third Parties

• If you sign up or log in via Apple, Google, or other third-party services: name, email, profile picture, and unique identifier provided by those services.
• Publicly available information you have made available on other platforms (only if you explicitly connect those accounts).

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Facilitate matching and communication between users
• Provide customer support
• Personalize your experience and recommend potential matches
• Improve the Service and develop new features
• Detect, prevent, and address fraud, abuse, security incidents, and illegal activity
• Send you technical notices, updates, security alerts, and administrative messages
• Send marketing communications (you can opt out at any time)
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We may share your information with:

• Other users: your profile information (photos, bio, age, etc.) is visible to users you match with or who meet your discovery settings.
• Service providers: cloud hosting, analytics (e.g., Firebase, Amplitude), payment processors, customer support tools, email delivery services.

We do not sell your personal data to third parties for their marketing purposes.

4. Data Retention

We keep your personal data only as long as necessary:

• Account data is retained while your account is active.
• If you delete your account, we anonymize or delete most personal data within 30 days, except where we must retain it for legal or safety reasons (e.g., reports of misconduct).
• Chat history is permanently deleted upon account deletion or upon request.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, update, or delete your personal data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Data portability
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise these rights, go to Settings → Privacy → Data Request in the App, or email us at privacy@loveactually.ai. We will respond within the timeframe required by applicable law (usually 30 days).

6. Children

The Service is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it immediately.

7. Security

We have implemented stringent security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption technologies and multi-factor authentication to ensure the security of your data. Additionally, we regularly conduct security reviews and updates to address new threats and challenges. We are committed to using the latest security technologies and best practices to minimize risks and protect your data. We will continue to make every effort to ensure that your information is securely protected.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy in the App. Your continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: